YBug is a bug tracking tool used throughout the web development process by testers, developers, product managers, and team members. Other than its main job of submitting bug reports, it's popular because:
- Installation is straightforward - either add their browser plugin or drop a script tag on your website
- You can customize the widget to capture exactly the information you need in your bug reports
- The permissions settings are granular for each project, giving you control over who has access to what.
However, despite this flexibility, there are some limitations to consider:
- The biggest friction point is collaboration - to see any bug reports or join discussions, everyone needs to create a YBug account and use their separate platform
- Since bug reports aren't shown directly on the website, people often submit the same issues multiple times, especially when multiple stakeholders are reviewing
- While YBug connects with tools like Jira, Asana, and ClickUp, the integration is one-way. You can send feedback to your PM tool, but after that, they're disconnected. This means your team ends up working across two separate systems - YBug for bug reports and their PM tool for everything else
Considering these factors, let's explore the top 5 YBug alternatives that might better suit your companies needs.
1. Feedbucket
First out on our list is our own tool called Feedbucket, developed by ex-agency owners who understand firsthand the challenges of managing both internal feedback and bug reports, while also working with clients and other stakeholders.
Feedbucket and YBug share many core features, but there are two key differences that set them apart:
- Built-in collaboration and communication features.. With most bug tracking tools, submitting feedback is a one-way street - you report an issue and that's it. What if you need to ask follow-up questions? Or attach files you forgot? There's usually no easy way for reporters to see what's already been submitted or join ongoing discussions about the issues they care about.
- Deep synchronization with your project management tool.. Let's be honest - have you ever heard a developer or project manager say "Hey, I would love another tool that I have to log in to?" Of course not. Your team is already working in their PM tool, and that's exactly where feedback and bug reports should live and stay synchronized.
Getting started with Feedbucket is straightforward - you add a script tag to your website or web app, similar to how you'd install Google Analytics.
Once installed, visitors can submit feedback and bug reports without ever leaving your website or installing additional extensions.
Let's take a look at how to submit a bug report after you've installed the script.
Submit bug reports and feedback without leaving the site
With Feedbucket installed, you'll get two powerful ways to submit feedback and bug reports:
- The screenshot feedback feature transforms your website into an interactive canvas, letting reporters annotate and place comments exactly where they need to provide feedback.
- Video recording capabilities that work with or without a microphone - and no extra software needed. It's like having Loom built right into your website.
In both cases, we automatically collect all those technical details that developers actually need - page information, browser details, OS specifications, screen resolution, console errors, and much more.
Let me walk you through how to submit a bug report using website annotation and screenshots:
- Use the annotation tools to mark up the website for extra context
- Place the comment pin over the area you're providing feedback on
- Add your title, text, tags, assignee, and other details
- Hit submit
That's it - Feedbucket handles the rest. Behind the scenes, we capture a screenshot of the page along with all those crucial technical details and package everything into a comprehensive report.
See it in action below:
For all of us that have been either submitting bug reports, or getting bug reports, we know that explaining a bug through text alone is not always that easy.
Think about those tricky scenarios: a transition that's not working right, or a form that doesn't submit. For issues like these, video becomes an awesome tool, and being able to quickly record one makes explaining the problem much simpler.
While YBug and Feedbucket both offer video recording capabilities, there's a key difference - with Feedbucket, you can actually navigate between pages while recording.
YBug, like many other tools, only allows you to record video on the page you're currently on. This means you can't submit that form to show the error because doing so would break the JavaScript context and stop the recording.
We've managed to solve this technical challenge right in the browser, without requiring any extensions or third-party applications. Just click on the record button, share your screen, and get going, as you can see in the demonstration below:
Collaborate and communicate on the submitted issues
Here's one of the biggest differences between YBug and Feedbucket - with YBug, once you submit feedback or a bug report, that's pretty much the end of your involvement.
But let's think about this realistically. What happens when you forget something? Or when the team needs to ask you a follow-up question? Maybe you need to attach that new PDF you just received?
While having minimal collaboration tools might work fine for internal QA or simple user feedback collection, it's a different story when you're an agency or anyone working with multiple stakeholders who need to track feedback. In these scenarios, robust collaboration and communication tools become essential.
That's why we designed Feedbucket to display all submitted feedback and bug reports directly on the website. No more logging into separate tools just to add a comment or join the conversation - everything happens right where you're already working.
Let's talk about a common headache with bug tracking tools - duplicate submissions. You know the scenario: different people report the same issue multiple times simply because they can't easily see what's already been reported.
We tackled this problem by placing visible pins on the website wherever feedback has been submitted. Now, before someone submits a new bug report, they can quickly spot if that issue has already been flagged by someone else.
Just click on a pin, and the feedback opens right up in the guest portal. Instead of creating another duplicate entry, you can join the existing conversation.
Manage website feedback in your existing tools
Here's where you'll find another major difference between YBug and Feedbucket - we've built Feedbucket with deep project management tool integration at its core.
Think about it - most teams, whether they're internal software teams or agencies, already have their project management tool of choice. That's where all their tasks and projects live. So why should feedback live somewhere else entirely?
With Feedbucket, we take a different approach. Our goal is simple: let your team handle feedback and bug reports right inside the tools they already use, cutting down on those annoying context switches.
To make this work, we've established a two-way sync between your PM tool and Feedbucket.
First, everything that happens on the website automatically syncs to your project management tool:
- New feedback creates tasks in your PM tool, configured exactly how you need them
- Comments made on feedback attach directly to the corresponding task
- When feedback gets resolved on the website, it automatically marks the task as complete in your PM tool
No manual exports needed, no complex workflow setup - just connect Feedbucket to your PM tool and pick which Project/List you want to sync with.
But here's where it gets really interesting - the sync works both ways, letting your team manage everything from their PM tool.
Need to ask a follow-up question about some feedback? No need to jump to another tool - your team can simply add a comment in your PM tool starting with @feedbucket. This syncs right back to Feedbucket and notifies your client.
We've made this selective - comments only sync when you use @feedbucket, giving you complete control over what gets shared.
When your team completes the feedback and marks it as Done in the PM tool, everything syncs automatically - Feedbucket resolves the feedback and notifies the reporter.
The whole point here is to let your team keep working in the tools they already use. We're not trying to change your workflow - we're just making it better by improving how feedback fits into it.
Feedbucket receives praise in TheAdminBar
Recently, a lively discussion about bug reporting tools took place in TheAdminBar, a popular Facebook group for WordPress agencies.
Many members mentioned Feedbucket, citing our core principles as the reasons for choosing our tool.
For example, see this comment from Dave:
While we're proud of the positive feedback, we encourage you to evaluate Feedbucket for yourself. We offer a 14-day free trial without requiring a credit card. You can set up and start using Feedbucket in about a minute, allowing you to experience how it integrates into your workflow.
Feedbucket Pricing
- Pro Plan: Priced at $39 per month, the Pro Plan allows you to use Feedbucket on unlimited projects and gather unlimited feedback, making it easy to collect and organize bug reports within your existing tools.
- Business Plan: Available for $89 per month, the Business Plan offers additional features such as console recording, custom branding with your own colors and logo, and several other advanced functionalities.
You can try Feedbucket yourself with a 14-day free trial, no credit card needed, to see the difference.
YBug vs Feedbucket: At a Glance
| Ybug | Feedbucket | |
|---|---|---|
| Used by | Software teams, agencies | Web agencies |
| Standalone tool | Yes | Yes |
| Price | $29 / month | $39 / month |
| Free trial | 10-days no credit card | 14-days no credit card |
| 2-way integrations | No | Yes |
2. BugHerd
BugHerd, as the name suggests, is another tool focused on website bug reporting. They've been in the game since 2011, building up considerable experience in this space.
When it comes to the essentials of bug reporting, they've got you covered - annotated screenshots, video recording capabilities, and like Feedbucket, they offer a guest portal for collaborating on reports directly from the website.
But here's something worth noting - if you want features like screenshot annotation and allowing guests to both submit and view feedback on the website, you'll need their Premium plan at $149. That's nearly 4x more expensive than Feedbucket for a similar feature set.
One key difference is that BugHerd comes with its own built-in project management tool. They're designed for you to handle all your feedback right there in their system. This might work well if your team isn't already using a PM tool, but for teams with established project management workflows, this could be more of a hindrance than a help.
Features
- Capture feedback directly on web pages through screenshots or recordings, including details like the webpage, browser, screen size, and OS.
- Discuss and collaborate on feedback using comments and attachments.
- Manage feedback with a Kanban board that includes all the common project management tools.
Pros
- Feedback locations are marked with pins to show where others have commented, helping to reduce duplicates.
- Clients collaborate directly on the page, avoiding the need for a separate guest portal.
Cons
- Attempts to serve as a complete project management solution, which might be redundant if you're already using one.
- Access to JavaScript installation or native integrations requires the pricier premium plan.
- Only a few integrations like Zapier, Asana, Jira, and ClickUp are available, and there are no two-way connections.
Pricing
BugHerd offers four pricing plans ranging from $49 to $149 a month. To avoid having to use a browser extension, you'll need to choose the Premium plan, which costs $149 a month. This makes BugHerd four times more expensive than Feedbucket and twice as expensive as Marker.io, despite offering similar features.
YBug vs. BugHerd: At a Glance
| YBug | BugHerd | |
|---|---|---|
| Used by | Software teams, agencies | Marketing- and web agencies, QA Teams |
| Standalone tool | Yes | Yes |
| Price | $29 / month | $149 / month |
| Free trial | 10-days no credit card | 14-days no credit card |
| 2-way integrations | No | No |
3. Featurebase
Featurebase is a bit different from YBug, although it also supports collecting feedback and bug reports. While bug tracking is part of what it does, it's just one piece of a larger toolkit that includes feedback portals, roadmaps, changelogs, and a help center.
The tool is specifically built with SaaS companies in mind, focusing on gathering user feedback about future features and development priorities. Users can submit their ideas and bug reports, then upvote on shared feedback, essentially creating a community-driven roadmap for your product.
But here's what you should consider - if all you need is feedback and bug report collection, Featurebase might be more than you're looking for. However, for SaaS companies where features like product announcements and user engagement tools align with your needs, it's an amazing tool worth checking out.
Features
- Capture, organize, prioritize feedback from your users.
- Changelogs to share the latest updates with your users.
- Surveys to capture feedback and user satisfaction.
- Self-services knowledgebase with some AI implementations.
Pros
- Full customization options to match your brand
- Built specifically for SaaS companies' user communication needs
Cons
- No video recording option for bug submissions
- Uses a separate public portal for all collaboration, away from your website
Pricing
Featurebase offers a generous free plan that could work well for indie hackers or hobby projects. Their paid plans range from $59 to $249 per month, with higher tiers unlocking additional features.
YBug vs. Featurebase: At a Glance
| YBug | Featurebase | |
|---|---|---|
| Used by | Software teams, agencies | SaaS companies |
| Standalone tool | Yes | Yes |
| Price | $29 / month | $59 / month |
| Free trial | 10-days no credit card | 10-days no credit card |
| 2-way integrations | No | No |
4. Marker.io
Marker.io like YBug, is a feedback and bug reporting tool that lets you submit feedback with annotated screenshots directly on your website.
There are a few key differences between the two tools. While YBug offers video recording, Marker.io uses Session recording instead - capturing the last 30 seconds of user activity before a bug report is submitted. This helps developers understand exactly what led up to the issue.
For modern web applications, Marker.io also includes Network request tracking. This feature is particularly useful when working with apps that rely heavily on XHR requests.
When it comes to project management integration, Marker.io connects with PM tools similarly to Feedbucket. Though not a complete two-way sync, your team can manage most bug report tasks from within their PM tool.
Features
- Capture feedback with annotated screenshots, including automatic page, browser, and device details.
- Record JavaScript errors and network activity.
- Provide session replay to show steps leading to bug reports.
Pros
- Customize widget separately for team and clients.
- Connect two-way with over 15 popular project management tools.
Cons
- No video feedback option available.
- Require client account creation for collaboration on guest portal.
- Support response was less than ideal when I needed assistance.
Pricing
Marker.io recently updated their pricing structure. Their Starter plan runs at $59 per month, giving you 5 active projects but with notable limitations. For access to features like session replay, integrations, and other advanced capabilities, you'll need to contact their sales team. While their previous pricing was around $149 per month, it's likely still in that range for these additional features.
YBug vs Marker.io: At a Glance
| YBug | Marker.io | |
|---|---|---|
| Used by | Software teams, agencies | Web agencies, QA teams |
| Standalone tool | Yes | Yes |
| Price | $29 / month | $59 / month |
| Free trial | 10-days no credit card | 14-days no credit card |
| 2-way integrations | No | Yes |
5. Usersnap
Last on our list is Usersnap - a feedback management tool that can handle all sorts of website feedback and bug reports for almost any use case.
However, as the name suggests, Usersnap is more geared towards collecting feedback from your users. This becomes clear when you look at their feature set, which includes tools like NPS scores, surveys, roadmaps, and more.
Similar to Featurebase, this could be a good option if you're running a SaaS product and need this complete suite of user feedback tools. However, if you don't need all these additional features, keep in mind that Usersnap becomes the most expensive option on our list.
Features
- Collect feedback via annotated screenshots or videos.
- Automatically record technical details (browser, page, OS) with each feedback.
- Integrate with over 30 project management tools.
- Include NPS, microsurveys, and upvote board options.
Pros
- Lets you change the widget in many ways to make it look the way you like.
- Centralized inbox for feedback from all projects.
Cons
- Limited number of projects.
- Costs a lot if you won't use all the bells and whistles.
- The toolset might feel overwhelming if your primary need is to gather feedback from clients on websites.
Pricing
Usersnap's pricing spans across four plans, ranging from $49 to $389 per month. With its extensive feature set and broad use cases, it stands as the most expensive option on our list. While their plans start at $49, the project limitations in lower tiers mean you'll likely need their Professional plan at $199 per month. If you're just looking for a bug reporting tool, you'll end up paying for many features you might not need.
YBug vs. Usersnap: At a Glance
| YBug | Usersnap | |
|---|---|---|
| Used by | Software teams, agencies | SaaS companies, Software teams |
| Standalone tool | Yes | Yes |
| Price | $29 / month | $199 / month |
| Free trial | 10-days no credit card | 15-days no credit card |
| 2-way integrations | No | Yes |
Next Steps: Choosing the Best YBug Alternative for Your Company
In this article, we've explored the top 5 alternatives to YBug, covering different types of solutions for different needs.
If you're looking for an alternative, here's why I recommend giving Feedbucket a try:
- You get the same bug reporting capabilities as YBug, plus built-in collaboration and communication tools right on your website
- For teams already using tools like Jira, ClickUp, or Asana, Feedbucket's deep integration lets your team keep working in their familiar environment
Start your free 14-day Feedbucket trial today, with no upfront credit card required.
