6 Best SureFeedback (ProjectHuddle) Alternatives in 2024

Feedbucket was frequently mentioned and recommended in the comments, as you can see below.

“We've been using FeedBucket since for a while and had no issues - it connects to many PM tools (we use Click Up) and has two way sync so if you close a ticket in ClickUp it resolves it in FeedBucket. It's a great selling tool also - prospects love it when I demo that we have a tool they can use to submit things to us from their website and it lands straight into our support queue.”

It's designed for smaller web agencies to help them collect and organize feedback from clients while reviewing websites.

You can add it to your website with a simple script tag, and there's a WordPress plugin for straightforward setup too.

Within the plugin, you have the option to control who sees the feedback widget and who can submit feedback. For instance, you might choose to display the widget only to logged-in users. This feature is perfect for keeping Feedbucket accessible to the client, even after the site goes live.

Once Feedbucket is installed, clients can easily send feedback through annotated screenshots or video recordings right from the site, much like SureFeedback.

Feedbucket aims to be user-friendly for clients who might not be tech-savvy. They don't need to install any extensions, create an account, or do anything special. Everything works directly in the browser and is compatible with all devices.

What's also appreciated is having all the feedback integrated on the website itself. This allows clients to collaborate with you directly, without the need to go to a third-party site. Keeping everything on the site itself significantly smoothens communication.

Feedbucket stands out for its strong integration with popular project management tools. It's not meant to be yet another system for your team to manage and log in to but instead integrate into your existing tools and workflows.

Feedback is directly sent to your project management tool as a task, allowing your team to manage it all from one spot. Resolving a task in your project management tool also resolves it in Feedbucket, and your client is notified.

For follow-up questions on feedback, simply mention @feedbucket in a comment in your project management tool, and the comment syncs back to Feedbucket, notifying your client.

So, if your team builds websites or web applications for clients and uses a project management tool like ClickUp, Asana, Trello, etc., Feedbucket is worth trying out.

You can try it with a 14-day free trial without credit card.

Marker.io has been around for a while and was mentioned by a few people in the post.

It can be added to your client's website either by inserting a script or through their WordPress plugin, making setup fairly simple.

The WordPress plugin offers the flexibility to control who sees the feedback widget, like showing it only to logged-in users or those with certain roles in WordPress. This feature is especially useful if you want to keep Marker.io active in production to only show it when the users are logged-in.

However, there were a couple of issues I encountered while using Marker.io for a client project. Firstly, clients had to sign up for an account to collaborate on the feedback, and the guest portal wasn't integrated directly on the website. It took a while for the client to figure out where to access all the feedback.

Additionally, Marker.io lacks video feedback capabilities. This was a limitation when a client wanted to report a bug in animations, as explaining it in text alone was challenging.

The two-way integrations Marker.io offers are quite handy, automatically updating the status of issues in both Marker.io and your project management tool. Yet, for any follow-up questions on the feedback, you'll need to log into Marker.io, indicating that the integration doesn't entirely eliminate the need to use Marker.io directly.

Userback got a lot of mentions in the comments on The Admin Bar post, which was unexpected.

Now, don't get me wrong, Userback is a solid tool and very well designed, but as its name hints, it's primarily aimed at gathering user feedback. And by user feedback, I mean gathering insights from the users of your software product.

Since it's geared towards user feedback, Userback includes many additional tools and features that an agency collecting website feedback from clients probably won't need. Think along the lines of NPS, surveys, product roadmaps, and so on.

On the most basic plan, you're limited to 5 projects, which makes sense for software teams but not so much for agencies. It's a limit you might reach quickly.

This focus on user feedback explains the extra features and project limits, but it also drives up the cost, which isn't great if those extras aren't necessary for you. This positions Userback as the priciest option in our lineup, which I see as its biggest downside and people in the comments agree.

However, it does offer two-way integrations with a range of popular project management tools. Even with Userback's own project management features, like kanban boards, its ability to integrate smoothly with other platforms is a big plus.

Ruttl came up a lot in the comments, but not in a good way. It was mentioned a few times, and all those mentions were negative. You can see some examples of comments below.

Ruttl has three main features: it can collect feedback for websites, mobile apps, and videos. You can also comment on images and PDFs. At first glance, this might look impressive, but it feels like they're trying to do too many things at once, which means they're not the best option for website feedback — not even in the top three.

You can use Ruttl in a few different ways. For instance, its proxy technology allows you to leave feedback on websites that are live or even on ones you don't own. But, like many others, I ran into a bunch of problems with this feature, so it's important to really check it out well before you decide to use it.

A nice feature in Ruttl is that you can change things like the website's design (CSS) right there and use those changes as feedback. This is really handy when you're working with your team.

The downside is that Ruttl doesn't work well with other tools. It offers very few ways to connect with your usual project management software. What it does offer is pretty basic — it just adds a task with a Ruttl link to your project tool, which makes it hard to keep track of feedback. This might mean everyone on your team needs to get Ruttl, which could end up costing more.

Nobody talked about BugHerd on The Admin Bar post, but it definitely deserves a mention here.

The way you set up BugHerd varies with the plan you choose. For the more expensive plans, you can install it by adding a script to your site. If not, your clients will need to install a browser extension, which can be a hassle.

If you're on a premium plan, there's also a WordPress plugin for installation. Just enter your BugHerd project key. However, the plugin doesn't let you choose where or to whom the widget shows.

The only options you have are to display the widget on both the front end and the admin area. It would be better if, like Feedbucket and Marker.io, you could control widget visibility settings.

Other than that, BugHerd is great for gathering and managing feedback. It's nice that the guest portal is integrated right into the website, making it easy for clients to collaborate.

But, a big drawback for me is BugHerd's limited integrations, especially the lack of two-way functionality. Since we already use a project management tool, adding another tool to our process is not ideal, both in terms of cost and avoiding context switching.

Also, BugHerd is much more expensive compared to Feedbucket and Marker.io, costing three times more than Feedbucket and twice as much as Marker.io, even though the features offered are quite similar.

MarkUp.io was also mentioned quite a bit and mostly in a positive way.

MarkUp.io doesn't require any installation on your website. Instead, they use proxy technology, allowing you to leave feedback on any live website, even those you don't own.

At first glance, this seems really convenient and straightforward, but proxy solutions have their drawbacks. For instance, gathering feedback on websites protected by Basic Auth can be tricky, which is a common setup for client testing environments.

It's a good idea to test it thoroughly to ensure it meets your needs.

The biggest issue I encountered was the need to manage feedback through a separate tool from your existing ones. That's because integration options are limited, and MarkUp.io mainly offers a manual export process. I found myself clicking individually on each piece of feedback I wanted to export to ClickUp, which was time-consuming and felt cumbersome.