Top 8 BugHerd Alternatives in 2024

Best if: You are building web projects for clients and want to organize the feedback.

Feedbucket is made for smaller web agencies to gather and manage client feedback on websites during the review process.

Feedbucket was frequently mentioned in a positive light during the discussion at TheAdminBar, as you can see in the screenshot below:

“We've been using FeedBucket since for a while and had no issues - it connects to many PM tools (we use Click Up) and has two way sync so if you close a ticket in ClickUp it resolves it in FeedBucket. It's a great selling tool also - prospects love it when I demo that we have a tool they can use to submit things to us from their website and it lands straight into our support queue.”

You can add Feedbucket to a client's staging site by inserting a JavaScript snippet into the website, or use a dedicated WordPress plugin for an easy setup.

Once Feedbucket is installed, clients can easily send feedback through annotated screenshots or video recordings right from the site.

Feedbucket aims to be user-friendly for clients who might not be tech-savvy. They don't need to install any extensions, create an account, or do anything special. Everything works directly in the browser and is compatible with all devices.

A feature that's greatly appreciated is the guest portal on the website. This allows your clients to collaborate and communicate directly on the website, removing the need to navigate to a separate, third-party site. Keeping everything on the website itself notably enhances communication and lowers the chance of clients not adopting the tool.

Feedbucket stands out for its strong integration with popular project management tools. It's not meant to be yet another system for your team to manage and log in to but instead integrate into your existing tools and workflows.

Feedback is directly sent to your project management tool as a task, allowing your team to manage it all from one spot. Resolving a task in your project management tool also resolves it in Feedbucket, and your client is notified.

For follow-up questions on feedback, simply mention @feedbucket in a comment in your project management tool, and the comment syncs back to Feedbucket, notifying your client.

So, if your team builds websites or web applications for clients and uses a project management tool like ClickUp, Asana, Trello, etc., Feedbucket is worth trying out.

You can try it with a 14-day free trial without credit card.

Feedbucket offers three pricing tiers, ranging from $39 to $259 a month. The Pro plan, at $39 a month, allows for unlimited website feedback with all the crucial features. This positions Feedbucket as significantly more affordable compared to BugHerd even though they offer a similar feature set.

The Business plan, priced at $89 a month, adds advanced options like branding, custom metadata, and more.

You can try Feedbucket yourself with a 14-day free, no credit card needed, trial to see the difference.

Best if: Collecting feedback on live websites or can't install a script.

MarkUp.io lets you provide feedback on any website by simply entering the URL. This method does not require any installation, so you can work on websites you don't manage.

Simply input the URL of a website, and you'll receive a shareable link where you can submit feedback and collaborate with others.

At first glance, the system appears impressive and it's very easy to set up. However, there are some limitations with this proxy technology. For instance, you cannot take screenshots of websites that use Basic Auth, which is often used for staging sites.

You cannot provide feedback from mobile devices either. It's important to thoroughly test the proxy feature to ensure it functions well with your websites.

The biggest issue I encountered was the need to manage feedback through a separate tool from your existing ones. That's because integration options are limited, and MarkUp.io mainly offers a manual export process. I found myself clicking individually on each piece of feedback I wanted to export to ClickUp, which was time-consuming and felt cumbersome.

Usersnap is a comprehensive website feedback tool designed for various purposes.

Its main focus, though, is to collect feedback from your users, highlighted by features like NPS scores, surveys, and many other tools.

Initially, setting up Usersnap was somewhat complex. Even with templates available, getting everything up and running required some effort. However, once I got used to it, the ability to tailor the widget extensively was a major advantage.

The starting plan at $99 is limited to 5 projects, which might work if you're primarily collecting user feedback. However, agencies might quickly exceed this limit.

Overall, Usersnap is an excellent tool for multiple uses. However, if you're an agency primarily interested in gathering feedback from clients and team members, you may find yourself paying for features you don't actually need, making it the most expensive alternative on this list.

Best if: Doing internal QA on your own company web assets.

Marker.io has been well-known in the website feedback tool space for some time.

It's excellent for collecting feedback from both clients and team members. In my experience, it excels at gathering bug reports and conducting internal quality checks. Features like network tracking and session replay are particularly valuable for these tasks.

One unique feature is the ability to show different widgets to team members and clients. This lets team members set priorities or assign tasks directly through the widget.

However, there are a few downsides. Marker.io lacks video recording features. Also, clients must sign up and log into a separate portal to leave feedback, which they cannot do directly on the website.

Pastel, like MarkUp.io, uses proxy technology, which means you don't need to install anything on the website. This lets you submit feedback on live websites or even websites you don't own.

However, Pastel has issues similar to MarkUp.io. For example, it struggles with feedback on sites protected by Basic Auth, and you can't submit feedback from mobile devices.

An important thing to consider is the 72-hour commenting window on their lower-tier plans, which likely means you'll need to upgrade to their Studio plan.

A major drawback for me is the limited number of integrations available, and none offer 2-way sync. This forces our team to manage feedback in Pastel while handling other tasks in our project management tool.

Best if: Collecting website feedback and bug reports from your SaaS users.

Another tool that came up often was Userback, which was somewhat unexpected.

Now, don't get me wrong—Userback is an excellent tool and very well-crafted. But as its name implies, its primary focus is on collecting website feedback from your users.

Such tools often have many extra features that aren't necessary if you just want feedback from your team or clients.

These added features can make the tool more expensive, and it seems people in the discussion agreed:

If you need a tool specifically for user feedback, Userback might be the best option. Otherwise, you might want to consider other options to avoid paying 2x-3x more.

Ruttl also came up frequently in the discussion.

Ruttl has three main features: it can collect feedback for websites, mobile apps, and videos. You can also comment on images and PDFs. At first glance, this might look impressive, but it feels like they're trying to do too many things at once, which means they're not the best option for website feedback — not even in the top three.

When I tested it, I ran into several bugs and issues, and it appears I wasn't the only one with a bad experience, as you can see below:

Be sure to thoroughly test Ruttl on your own websites to ensure you don't encounter the same problems.

One positive aspect of Ruttl is the ability to edit elements like a website's CSS directly within the tool, which can be very useful when collaborating with your team.

Best if: You need real-time feedback collaboration.

Superflow is pretty new, but it's already getting noticed. It's built for agencies, just like Feedbucket, and has some special features that make it stand out.

One of the coolest parts of Superflow is its real-time feature. If you're on a site with someone else, you'll see each other's mouse movements, similar to collaboration in Figma. It's not essential, but definitely a neat touch for teamwork.

However, a big downside for me is Superflow doesn't take a screenshot of the feedback. It just puts a pin where the feedback is on the site. These pins quickly disappeared when changes was made to the website.

Another problem with Superflow is that it doesn’t offer many integrations, and the few it does have are one-way only. For those of us who like to manage feedback and other tasks in the same place, this could be a reason to look elsewhere.