8 Best Usersnap Alternatives in 2024

Best if: You are building web projects for clients and want to organize the feedback.

If you're in the business of creating websites or web apps for clients, Feedbucket is tailored just for you.

Feedbucket is easy to set up: just add a script tag to the site you're reviewing. For WordPress users, there's a handy plugin that handles everything for you.

Once Feedbucket is up and running on your site, your clients and team can begin sharing feedback through annotated screenshots or video recordings, all without needing to leave the site or download any extra extensions.

Feedbucket aims to make giving clear feedback easy for everyone, even those who aren't tech-savvy.

Following this approach, it's also very easy to collaborate on the feedback. There's a guest portal right on the site, so clients can easily comment and work together without having to sign into a different website. This setup encourages more use of the tool since it's so straightforward.

Feedbucket stands out for its strong integration with popular project management tools. It's not meant to be yet another system for your team to manage and log in to but instead integrate into your existing tools and workflows.

Feedback is directly sent to your project management tool as a task, allowing your team to manage it all from one spot. Resolving a task in your project management tool also resolves it in Feedbucket, and your client is notified.

For follow-up questions on feedback, simply mention @feedbucket in a comment in your project management tool, and the comment syncs back to Feedbucket, notifying your client.

So, if your team builds websites or web applications for clients and uses a project management tool like ClickUp, Asana, Trello, etc., Feedbucket is worth trying out.

You can try it with a 14-day free trial without credit card.

Best if: You want to collect feedback from your SaaS users.

Userback is a customer feedback tool (or user feedback tool) much like Usersnap, mainly built for gathering feedback and insights from your software users. If you're after a tool with features closely matching Usersnap, Userback is worth checking out.

But, if you're thinking of using Userback for agency client projects, you might end up paying for many features you won't use, a common issue with Usersnap as well.

Userback stands out for its quality and range of features. One aspect I really appreciated is the on-site guest portal, allowing clients to collaborate and communicate directly on the website without the need for sign-ups or navigating to an external portal, which is a big plus.

It also offers two-way integrations with several popular project management tools. Despite Userback's capabilities for project management, including kanban boards, it integrates well with other platforms.

The primary downside is the cost for agencies focusing on website feedback from teams and clients. You could find yourself paying three to five times more for the same functionalities available in other tools.

Best if: You want to collect feedback on live websites and can't install a script.

Adding MarkUp.io to our list might seem odd because it's quite different from Usersnap, but it's still worth mentioning for collecting website feedback.

MarkUp.io doesn't require any installation on your website. It uses proxy technology so you can give feedback on live sites, even ones you don't own. You just put in a website URL and get a link to share with others for feedback.

At first, this seems really convenient because there's nothing to install. But, be careful with proxy solutions. They often struggle with Basic Auth and other types of login. It's a good idea to give it a thorough test first.

The big issue with MarkUp.io is the limited integrations, which are all one-way. This means feedback is managed in one place, but everything else is done elsewhere, which isn't ideal.

When looking at feedback tools, BugHerd is usually on the list of choices. It supports feedback collection on images and PDFs as well.

BugHerd ticks all the boxes for collecting clear feedback right from the website, and also enables your clients to collaborate directly on the page.

However, a significant downside for me is BugHerd's limited integrations, which lack two-way functionality. Since we're already using a project management tool, introducing another tool into our workflow isn't ideal, both from a cost perspective and to avoid context switching.

Also, BugHerd costs a lot more than some other options. It's three times more than Feedbucket and twice as much as Marker.io, even though they offer similar features.

Best for: SaaS-teams that need bug reporting, live chat, roadmaps etc in one tool.

Gleap is another option worth considering if you're looking for something like Usersnap, especially for SaaS teams.

What sets Gleap apart is its wide range of functionalities. It's not just about feedback and bug reports; Gleap combines live chat, a knowledge base, and a public roadmap feature, alongside enabling users to provide visual feedback.

They describe themselves as an "all-in-one customer feedback tool," which seems accurate.

If your SaaS business is in search of a comprehensive solution for gathering user feedback, Gleap is certainly worth exploring. While you might find its full value when you use all its features, it's a powerful tool, and I'm incorporating it into Feedbucket.

Best for: Internal QA on your own web assets.

Marker.io is great for gathering website feedback but stands out as an internal QA tool. If you're on a software team, especially in QA, and need to send feedback to your product or development team, Marker.io is definitely worth a closer look.

Its strengths as a bug tracking tool really come to the fore in such environments. Features like session replay are particularly impressive, offering a playback of user actions before they submitted a bug report.

While it also works for client projects, I find it lacking in certain areas. For instance, clients have to sign up on a guest portal to access and collaborate on feedback, which introduces more steps than if the portal were directly accessible on the website.

Lack of video feedback is another gap, crucial for detailing problems with forms or animations that text can't fully explain.

Its two-way integrations are a big plus, automatically updating Marker.io when you fix something in your project management tool. However, for any follow-up on feedback, you'll need to log into Marker.io, meaning the integration doesn't let you handle everything in your current tools.

Best if: You want to host all the feedback yourelf.

SureFeedback, formerly known as ProjectHuddle, could be a solid pick if you prefer to manage all your feedback in-house.

You'll need your own WordPress site to use as a central "Dashboard" for gathering and overseeing feedback from various projects. Setting this up might be a bit complex and could require a developer's assistance.

However, once you've got your "Dashboard" ready, connecting client sites is straightforward with a WordPress plugin.

Integration options are minimal, aiming for you to manage feedback directly from your central dashboard. This approach might not work well if your team already uses external project management tools like Asana, ClickUp, or Jira, leading to feedback and other tasks being handled in separate systems.

Ruttl is a newer tool that's starting to catch people's attention. It offers three main services: Website feedback, video feedback, and mobile feedback, and it can also manage feedback on images and PDFs.

Their website feedback tool is pretty similar to MarkUp.io, using a proxy method that doesn't need you to install anything. This is handy for getting feedback on live sites where adding a script isn't possible.

Like MarkUp.io, Ruttl's proxy approach has its issues. For example, I couldn't take a screenshot on sites protected by Basic Auth, which is often used in testenvironments.

I found it a bit glitchy at times, though that could have just been my experience. It's a good idea to give it a thorough test before committing.

A standout feature of Ruttl is the ability to edit things like CSS directly and use those changes as feedback, which is great for feedback within your team.

The main downside is the lack of integrations. The few they offer just add a task with a Ruttl link to your project management tool, making it difficult to manage feedback there. This might mean your entire team needs to sign up for Ruttl, potentially driving up costs.